Returns and Refund Policy

At Bonnie Bio Australia, we want you to be satisfied with your purchase. If you have an issue with a product, please contact us so we can assist you. This policy explains our returns process and your rights under the Australian Consumer Law (ACL).

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the circumstances and your rights under the Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable laws.

Returns in General

If you wish to return a product, please contact Bonnie Bio Australia before sending it back. We will provide guidance on the appropriate return process.

To help us process your request, please provide proof of purchase. This may include a receipt, invoice, bank statement or credit card statement showing the relevant transaction. If you cannot locate your proof of purchase, please contact us to discuss alternative ways to verify your purchase.

Products returned to us should be securely packaged to prevent damage during transit. Unless otherwise agreed, please include your order number and contact details with your return.

Please contact us before returning any product to confirm the correct return procedure and address.

Faulty, Damaged or Incorrect Products

If you believe a product is faulty, damaged on arrival or different from the product you ordered, please contact us as soon as possible.

Please include your order number, a description of the issue and photographs where applicable. This information will help us assess your request and determine the appropriate next steps.

Depending on the circumstances, we may arrange for the product to be assessed to determine whether it:

• Has a fault or fails to meet a consumer guarantee.

• Has a major or minor failure.

• Has been damaged through misuse, abnormal use or negligence.

• Was supplied incorrectly or does not match its advertised description.

Following the assessment, we will explain the outcome and any remedy available to you.

Where a product has a major failure, you may be entitled to choose between a refund and replacement. Where a product has a minor failure, we may be entitled to repair it within a reasonable time. If a minor failure cannot be remedied within a reasonable time, you may be entitled to a refund or replacement.

If a product does not match its advertised description, we will assess the circumstances and provide an appropriate remedy in accordance with the Australian Consumer Law.

Where a product fails to meet a consumer guarantee, Bonnie Bio Australia will cover reasonable return costs where required by law. Any applicable delivery, assessment or return costs will be handled in accordance with your statutory rights.

Where an assessment identifies no fault or consumer guarantee failure, or determines that damage resulted from misuse, abnormal use or negligence, we will explain the findings and discuss any applicable costs with you before proceeding. Any costs charged will be permitted by law.

Change-of-Mind Returns

Please choose your products carefully before placing your order.

Bonnie Bio Australia does not generally accept returns for change of mind or where an incorrect product has been ordered. However, we may consider requests on a case-by-case basis.

This policy does not affect your rights under the Australian Consumer Law. If a product is faulty, does not meet a consumer guarantee or is not as described, your statutory rights continue to apply.

How to Request a Return

To discuss a return, refund, replacement or product issue, please contact our team using the details below.

Please include your order number, the product name and a description of the issue so we can assist you as efficiently as possible.

Bonnie Bio Australia
59 Radford Road
Reservoir, VIC 3073
Australia

Email: sales@bonniebio.com.au
Phone: (03) 9460 5655

Please contact us before sending a product to our warehouse so we can confirm the appropriate return arrangements.

Our Commitment

Bonnie Bio Australia is committed to providing clear information and fair customer service. We assess return and refund requests individually and handle them in accordance with this policy and the Australian Consumer Law.